So all of a sudden this post is getting a lot of hits, usually I can figure out where they are coming from but this one has me stumped so if someone would please have mercy on me and leave a comment telling me where you saw this post I will forever be grateful!
It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness…Okay enough Dickens (not that I don’t love some Darles Chickens). Anyway I do have 2 stories to tell you about Crock Pots and one is a great one, and one is more of a cautionary tale. I think I’ll start with the cautionary tale and move to the good news.
Once upon a time, a very good friend (let’s call her Ann) of mine had a Crock Pot. It had a removable oval stoneware middle that, over time develop a small fissure a.k.a a crack. Which didn’t seem to be a problem until one day when Ann was washing the removable oval stoneware in her sink. Ann’s not sure exactly how, or what happened, but while washing the stoneware it broke and sliced her had open so badly that it severed the tendons in her pinkie and ring finger. She had to go the the ER immediately, and then had to have surgery about a week later to repair all the damage done by the broken Crock Pot. Then Ann spent a couple of months in rehab trying to be able to bend her fingers again. She has quite the scar to show for her accident. Why do I tell you this you ask?? Well mostly to warn you NOT TO USE CROCK POT STONEWARE THAT HAS A CRACK IN IT!! So what can you do if your Crock Pot has a crack or some other part is damaged or broken?? Well that leads us to story #2
Once upon a time, I had a Crock Pot that’s handle broke in half.
I was still using my Crock Pot, but once everything was hot inside I’d have a really hard time getting the lid off without a handle to hold onto. It was annoying but I really, really didn’t want to get a new Crock Pot just for the handle. Fast forward about 9 months, maybe a year, to a week ago last Friday when some friends were over making cinnamon rolls. I happened to be using my Crock Pot and we started talking about how one of my friends (Let’s call her Jane) Crock Pot had cracked mostly from dropping frozen roasts in the bottom. Jane of course was scared to use it, because of what happened to our friend Ann. So she said when she got a new one I could have her lid to her old one. I thought that was great and that would be that. But a couple of days later Jane called me up and said her husband and gotten a replacement part HERE on Crock Pots website. For a reasonable price. She encouraged me to go online and see if they had my replacement part too. So I did, and it turned out to be a GREAT IDEA!!
I went to the website and then to replacement parts and typed in my model #. It said that they didn’t have my part in stock and that I should call their customer service center. I almost didn’t, because I figured they would just tell me the same thing, that they didn’t have the part anymore. But I figured what the heck, why not call and see if they could give me some ideas of what I could do. The lady I talked to was SUPER NICE AND EXTREMELY CHEERFUL. This is how the call went down. You have to imagine Cheerful speaking with a very cheerful voice to get the full effect here.
Cheerful- “Thanks for calling Rival a division of Crock Pot how can I help you?”
Me- “Hi, I went online to see if I could get a replacement handle for my Crock Pot, and it said you didn’t have one and that I should call you.”
Cheerful- “GREAT…Well did your handle brake on it’s own or did you drop it or something like that?”
Me- “No, it broke all on it’s own.”
Cheerful- “I’m so sorry to hear that, but we can send you a replacement part free of charge!” “Do you have your model #?”
Me- “Yes it’s blah, blah, blah.”
Cheerful- “THANKS!” “ Okay let’s see what we can do for you today, pause, oh these computers are just so slow, I’m so, so sorry for the inconvenience!” ( I had been waiting maybe 15 seconds)
Cheerful- “Ahh, here it is!” “Unfortunately we don’t carry that part anymore.” ( I was just about to say, “Ah, that’s a bummer” when she said)
Cheerful- “So guess what I’m going to do for you today!” “I’m going to send you a BRAND NEW CROCK POT FOR FREE!!!”
Me- “Sounds, great”
Cheerful- “Okay let’s find you a new Crock Pot”
This starts my favorite part of a one sided conversation. She starts going through the list of Crock Pots trying to find a new one as close to my old one as possible. She talks, for me and for herself during this part.
Cheerful- “ Ah here’s one it’s nice, oh but it’s only 5 1/2 quarts, you don’t want that!”
Cheerful-“ Wait what about this one it’s stainless….no, no, you don’t want that either.”
this continues until
Cheerful- “OH I FOUND THE PERFECT ONE IT’S EVEN A LITTLE BIT BETTER THAN THE ONE YOU HAVE NOW!!”
She goes on to tell me all about it, and it’s features and how glad she is to help me. How sad she is that that the lady she talked to before me was not happy that she was getting a FREE new Crock Pot, because she still wanted her 20 year old one but that they didn’t make those parts anymore. (EVEN IF YOUR CROCK POT IS REALLY OLD YOU SHOULD STILL CALL)
Well I was more then a little bit surprised, and super excited to get my new free Crock Pot!! I thought the customer service at Crock Pot was superb, obviously very friendly and helpful. I would encourage anyone to call. Another of my friends, (let’s call her Sharon) Also had a broken handle on her Crock Pot so she went online today and called the customer service people, and she’s getting a new replacement lid for free. Even if you are the one that has broken your Crock Pot I would encourage you to call, it seems like replacement parts are pretty reasonably priced.
I received my new Crock Pot today!! I’m so excited to try it out.
So that concludes the tale of 2 Crock Pots, some good news, some bad news, but a least no one lost their head.